Frequently Asked Questions
Do I have to pay before my appointment? No. Your cleaning is charged after your service is completed.
Which clean is recommended for first-time customers? Deep Clean. If your home hasn’t been professionally cleaned in 6 months or more, you will need a deep clean and “regular” cleans on future appointments.
Are DEEP CLEANS discounted? Because of the detail and time for deep cleanings, we are unable to discount them.
I have an excessive amount of dishes. Can I get them all washed and put away? Dishes in sink are washed, dried and put away. Excessive amount of dirty dishes on counter tops will be placed in dishwasher.
How long does a cleaning take? This varies from home to home due to square footage and level of cleanliness. Minimum 3 hours for first-time cleanings.
Can I receive a recurring discount on my first appointment? No. Weekly, Bi-weekly, Monthly, etc discounts are applied to the 2nd cleaning and every cleaning after.
Can I get only 2 rooms cleaned in my home? Yes, but it is not recommended as pricing is based on size of the entire home.
What happens if I need to cancel last-minute? Booked appointments can cancel/reschedule 25hrs or more without charge. All cancellations within 24hrs will incur a non-refundable fee. Please understand a same-day cancellation means a customer that needs an appointment isn’t able to book for that time slot and an employee is unable to work their expected shift.
What’s included in a MOVE-IN/MOVE-OUT clean? This is our ALL-INCLUSIVE service and our most detailed clean! Includes a deep clean PLUS interior windows, fridge clean, oven clean and blinds. That’s a deep-clean plus 4 extras.
Will the same cleaner come every time? We can definitely try! Please understand we will send someone else if your requested cleaner is unavailable.
Is Saturday Morning Clean licensed, bonded and insured? Yes! We’re insured up to $1M in general liability damage. Licensed in Georgia and bonded through American Contractors Indemnity Company.
Can I leave a key for cleaners? Yes! Please inform us of all details relating to entry and where cleaner can leave key after service.
Will you wash a load of dishes? Your #cleanteam will clean dirty dishes that are left in the sink but are unable to run a load in the dishwasher. Dishwashers are emptied so please ensure only clean dishes are left inside of dishwasher.
How much do I tip? This is completely up to you and there is no required amount.
I forgot to tip, how can I make sure my cleaner gets tipped? Go to “Tip Your Cleaner” link. We will match the info with the cleaner. Cleaners receive 100% of tips.
How do I purchase a cleaning for someone else? You will enter all necessary information for recipient’s home, their service address and extras, enter recipient’s name and phone number under special requests and your payment information. Please let our team know if you want to send a special message.
What happens if something breaks? This seldomly occurs but accidents can happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
I did not like my cleaning. We want you to have the best experience and will perform RE-CLEANS of the part of the service that may have been unsatisfactory.
I need a cleaning for a home in really bad state. Can you help? Please contact our office or email booking@getsaturdaymorningclean.com - we cannot send cleaners into homes with excessive bodily fluids.
What does declutter include? You may receive organization of clothes that are hung up or folded, shoes straightened up and closet cleaned out. For rooms in need of decluttering the team will ask/choose the best area for the cluttered items to give you peace of mind.